Order Management Executive (UK)

Company & Role Description

Founded in 2002, Tanner Pharma Group is a specialty service provider in the biopharmaceutical industry focused on improving patient access to medicines on a global basis. Tanner Pharma offers its biopharmaceutical partners a portfolio of four distinct service offerings that span the product lifecycle from clinical development to commercialization. With its global headquarters in Charlotte, North Carolina and offices in the United Kingdom, Switzerland and Brazil, Tanner Pharma is in a phase of rapid growth.

Responsible for effectively processing and fulfilling all customer order requests and providing accurate information with regards to all orders. To be successful in this role, the ideal candidate will have superb customer service and communication skills, impeccable attention to detail and ability to thrive in a fast-paced environment.

Role Accountabilities

Expected Responsibilities for the Order Management Executive are:

• Ensuring a high level of customer satisfaction through excellent sales services.
• Assessing partner’s needs; providing assistance and detailed information on order request.
• Effective follow-up with partners to obtain order feedback.
• Coordinating order fulfillment effort with team members and other departments.
• Building productive trust relationships with customers.
• Suggesting ways to improves order process.
• Prioritizing, time management and organizational skills.
• Providing partners with proactive communication and excellent customer service to build and maintain successful relationships.
• Completing all order fulfilment activities from order to dispatch and effectively managing the partner accounts.
• Processing orders for and interacting with other departments.
• Customer point of contact for all orders and shipments.
• Cross teamwork.
• Continuously improving through feedback.
• Performing other assigned tasks, as assigned.
• Communicating across departments in different time zones.
• Supporting an aligned set of partners, including in the back up support system.
• Proficient handling of any divisional transactions thru the UK subsidiary.
• Compliance with all internal policies and applicable laws and regulations.

Desired Candidate Profile & Capabilities

Required:

• Excellent verbal and written communication skills in English.
• Knowledge of Microsoft Excel, PowerPoint, Outlook, and Word subject to testing.
• Ability to reach, bend, stoop and lift up to 45 pounds.
• Excellent interpersonal and Customer Service skills.
• Demonstrated organizational and prioritization skills.
• Demonstrated ability to work in a team-based environment.
• Demonstrated aptitude to take initiative, set goals and make a plan for reaching them.

Preferred:

· Order processing experience.

· Fluent in other languages Spanish, Arabic, French etc. (verbal and written).

Soft skills:

• Time Management: The ability to effectively prioritize tasks and present great time management and organizational skills
• Thoroughness: Ensuring that one’s work and information are complete and accurate; following up with others to ensure that agreements and commitments have been fulfilled.
• Results Orientation: The ability to focus on the desired result of one’s own or one’s unit’s work, setting challenging goals, focusing effort on the goals, and meeting or exceeding them.
• Organization Skills: the ability to focus on different tasks, and use your time, energy, strength, mental capacity, physical space, etc. effectively and efficiently in order to achieve the desired outcome.
• Customer Orientation: The ability to demonstrate concern for satisfying one’s external and/or internal customers.

Compensation & Benefits

• Salary commensurate with experience
• Pension scheme
• Private health insurance
• Attractive performance incentive plan
• Vacation, Volunteer and paid sick leave

Tanner Pharma Group’s Core Values: Everything we do at Tanner Pharma Group is dictated by our values. We take them very seriously, and we’re proud of this unwavering commitment.

Check out www.tannerpharma.com to view our core values and learn more about our company.

Candidates may be required to organize reference calls upon request. Confidentiality will be respected. Additionally, Pre-employment drug and background screening will be required.

Tanner Pharma Group is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

Job Type: Full-time

Job Type: Full-time

Pay: £24,000.00-£28,000.00 per year

Benefits:

• Company events
• Company pension
• Health & wellbeing programme
• On-site parking

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus scheme

Experience:

• Customer service: 2 years (preferred)
• Order processing: 2 years (preferred)

Work Location: In person

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