Order Management Executive

Company & Role Description

Founded in 2002, Tanner Pharma Group, TPG, is a specialty service provider in the biopharmaceutical industry focused on improving patient access to medicines on a global basis. Tanner Pharma offers its biopharmaceutical partners a portfolio of four distinct service offerings that span the product lifecycle from clinical development to commercialization. With its global headquarters in Charlotte, North Carolina and offices in the United Kingdom, Switzerland and Ireland, Tanner Pharma is in a phase of rapid growth.

Tanner Pharma Group is seeking an Order Management Executive to effectively process customer orders, ensure order integrity and timely communication with internal and external customers, and to quickly resolve order intake issues. The Order Management Executive Role will report directly to the Commercial Manager.

Order Management Executive Job Mission: Responsible for effectively processing and fulfilling all Customer order requests and providing accurate information with regards to all orders. To be successful in this role, the ideal candidate will have superb customer service and communication skills, impeccable attention to detail and ability to thrive in a fast pace environment

Here’s what you’ll be accountable for:

• Ensuring a high level of customer satisfaction through excellent sales services
• Assessing partner’s needs; providing assistance and detailed information on order request
• Effective follow-up with partners to obtain order feedback
• Coordinating order fulfillment effort with team members and other departments
• Building productive trust relationships with customers
• Suggesting ways to improves order process
• Prioritizing, time management and organizational skills
• Providing partners with proactive communication and excellent customer service to build and maintain successful relationships.
• Completing all order fulfilment activities from order to dispatch and effectively managing the partner accounts.
• Processing orders for and interacting with other departments
• Customer point of contact for all orders and shipments
• Cross teamwork
• Continuously improving through feedback
• Performing other assigned tasks, as assigned.

This job might be for you if:

Have demonstrated strength and success in the following areas:

• Team Member: Ability to integrate with the organizational Core Values, culture and team climate
• Goal Orientation: Energetically focus efforts on meeting goals, missions or objectives while managing time and priorities.
• Personal Effectiveness: Demonstrating initiative, self-confidence, resiliency and a willingness to take responsibility for personal actions.
• Communication: Writing clearly, and succinctly as well as connecting effectively in both one on one and group settings.
• Customer Orientation: The ability to demonstrate concern for satisfying one’s external and/or internal customers.
• Initiative: Identifying what needs to be done and doing it before being asked or before the situation requires it.
• Results Orientation: The ability to focus on the desired result of one’s own or one’s unit’s work, setting challenging goals, focusing effort on the goals, and meeting or exceeding them.
• Thoroughness: Ensuring that one’s work and information are complete and accurate; following up with others to ensure that agreements and commitments have been fulfilled.

You should meet the following criteria to apply:

Required

• Excellent verbal and written communication skills in English
• Order Processing Experience
• Knowledge of Microsoft Excel, PowerPoint, Outlook and Word subject to testing
• Ability to reach, bend, stoop and lift up to 45 pounds
• Excellent interpersonal skills
• Excellent Customer Service skills
• Demonstrated organizational and prioritization skills
• Demonstrated ability to work in a team-based environment
• Demonstrated aptitude to take initiative, set goals and make a plan for reaching them

Preferred

• Fluent in Spanish (verbal and written); subject to testing
• Other Language proficiency: French, German

Compensation & Benefits

• Salary commensurate with experience
• 401K
• Private health insurance
• Attractive performance incentive plan
• Vacation, Volunteer and paid sick leave

Tanner Pharma Group’s Core Values: Everything we do at Tanner Pharma Group is dictated by our values. We take them very seriously, and we’re proud of this unwavering commitment.

Check out www.tannerpharma.com to view our core values and learn more about our company.

Candidates may be required to organize reference calls upon request. Confidentiality will be respected. Additionally, Pre-employment drug and background screening will be required.

Tanner Pharma Group is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

Job Type: Full-time | Non-Exempt

Pay: $35,000.00 – $37,000.00 per year

Benefits:

• 401(k)
• Health insurance
• Life insurance
• Paid time off
• Referral program

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Order fulfillment: 2 years (Preferred)
• Customer Service: 2 years (Required)
• Order Processing: 2 years (Required)

Work Location: In person

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